Job Ref 8-2B
Job Category Optical Assistant
Salary Depends on experience
Hours 40
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Job Requirements

Are you passionate about exceptional service and clinical care for a loyal local community?

Mackey Opticians are looking for a full time Optical Assistant for our 422 Newtownards Road, Belfast (Holywood Arches) practice. The position is to cover maternity from May 2019 but there may be an opportunity afterwards to continue either at this practice or one of our other practices.

Belfast based Mackey Opticians is a family run, Optometrist led, group with thirteen practices throughout Northern Ireland. We stock the most amazing unique designer eyewear as well as the hottest brands on the high street. We invest in the best clinical equipment including the latest OCT scanners and we provide advanced eye care therapies including ortho-keratology (a non surgical alternative to laser surgery). This year we have established a Hearing Centre in Belfast, which also provides a visiting service to our other practices.

We are looking for you to start as soon as possible. You will initially be working and given training at any of our Belfast and North Down practices and you may have to cover one of these practices on occasion during the period of maternity cover. The contract will initially be from date of start to May 2020 with possible extension available thereafter.

Further information

Role: Optical

Contract: 40 hours per week

Benefits: Our normal starting wage is £15,000 - £16,000 per annum, although this may be increased depending on skills and experience, 28 days annual leave (including statutory days, rising to 33 days after five years), staff discount and bonus (following completion of probation period), and training.

Location: Mainly based at our Newtownards Road, Belfast branch but you may be asked to work at some of our other Belfast and North Down practices

Job Duties

The Optical Assistant will be responsible for providing the highest level of service to the customer. They will also demonstrate commercial awareness helping the practice manager to meet practice performance and dispensing targets.

It is essential that applicants have prior experience in a similar role, experience in maintaining excellent standards and service levels in high footfall environments is essential to being successful in this role.

As an ambassador for Mackey Opticians, the successful candidate will be well presented and have a customer – focused, can do attitude.

The position will include, but will not be limited to the following duties:

Helping the Managing Optometrist to run day to day clinics, achieve practice testing and sales
Customer service; create an engaging environment for customers, provide exemplary service, manage complaints and process all customer orders and returns
Stock and cost control; implement and maintain best practice in maintaining the frame display and merchandise stock, manage stock inventory and orders, conduct regular stock takes and minimise loss
Help customers select suitable eyewear and accurately dispense single vision, bifocal and varifocal lenses
Perform contact lens teaches (training will be provided)
Perform general reception duties, answer telephone, book appointments and take payment
Take active steps to increase business
Ensure store is presented cleanly and displayed well
Carry out administration tasks (including use of the computerised practice management system) as and when needed
People management and training; attend practice and Head Office training to develop your clinical and dispensing skills as necessary.
Banking responsibilities; reconcile daily sales and lodge cash takings at the bank,
Promoting the Company values to patients and colleagues by setting a good example
Visual Merchandising; ensure all VM guidelines and training is adhered and ensure standards are immaculate at all times

Essential Criteria


Criteria/ Experience/ Personal attributes

Recent experience in a luxury retail environment and/or experience in a clinical or customer care environment.
Excellent communication skills and telephone manner
Self-motivated, enthusiastic and willing to learn from Managing Optometrist and sales reps
Minimum of 5 GCSE's (or equivalent) including English and Maths
Passionate about eyewear and customer service
Understanding of store targets and the drivers behind them
Good selling skills
Sound judgement with confident decision-making
Ability to implement procedural change
Ability to be work with a team giving feedback effectively, honestly and constructively
Ability to adapt to frequent improvement in technology and products
Experience in the use of Microsoft office packages and EPOS systems
Must be helpful and polite
Well presented with a positive, pro-active and professional approach
Analytical and problem solving skills
High levels of accuracy and use of grammar

Desirable Criteria

If you fit all of the above criteria and have strong experience in a similar position, we would love to hear from you.

Please upload your CV and we will be in touch. 

Candidates who are offered employment will be required to produce proof of identification and proof of eligibility to work in the UK. 

CLOSING DATE: 15th March 2019 although interviews may be carried out and the job may be awarded prior to this date. 

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Mackey Opticians

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   422 Newtownards Road, BELFAST, Co. Antrim, BT4 1HJ

   028 9073 9909

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